Privacy Policy
Effective Date: 2 August 2026
Erin Louise Consulting (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make an enquiry, book a consultation, or engage our bookkeeping and business consulting services.
Who We Are
Erin Louise Consulting
Mapleton, Sunshine Coast, Queensland, Australia
Email: hello@erinlouise.net
Website: www.erinlouise.net
What Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Your name
- Email address
- Phone number
- Business name
- Billing or payment information
- Information you provide through enquiry forms, consultation bookings, questionnaires, emails, or phone calls
- Financial and business information voluntarily provided during the course of bookkeeping or consulting services
- Website usage information such as IP address, browser type, pages visited, and cookies
How We Collect Your Information
We collect personal information directly from you when you:
- Contact us through our website
- Book a complimentary clarity call or consultation
- Engage our bookkeeping or consulting services
- Subscribe to our newsletter or marketing communications
- Communicate with us by email, phone, social media, or other channels
We may also collect limited technical information automatically through cookies and analytics tools when you use our website.
Why We Collect Your Information
We collect and use personal information for purposes including:
- Providing bookkeeping and business consulting services
- Managing client relationships
- Responding to enquiries
- Preparing proposals, quotes, invoices, and service agreements
- Communicating with you about appointments and services
- Improving our website and services
- Complying with legal and regulatory obligations
- Sending occasional marketing or educational communications where you have opted in or where permitted by law
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information to trusted third-party service providers where necessary to operate our business, including:
- Cloud accounting software providers (such as Xero)
- Email and communication providers
- Appointment scheduling services
- Cloud storage providers
- Website and analytics providers
- Professional advisers such as accountants, lawyers, or insurers
- Government or regulatory authorities where required by law
Some service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in a manner consistent with Australian privacy obligations.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Password-protected systems
- Secure cloud-based software
- Two-factor authentication where available
- Restricted access to client information
- Regular software and security updates
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.
Cookies may collect information such as browser type, device information, pages visited, and time spent on the site.
You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, please contact us using the details provided below.
We may need to verify your identity before processing your request.
Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.
We will not continue sending marketing communications after you opt out, except where required for administrative or service-related purposes.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Bookkeeping and financial records may be retained for the period required under applicable Australian laws and regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The most current version will always be published on our website with the effective date shown at the top of the policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact:
Erin Louise Consulting
Email: hello@erinlouise.net
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.